Overview

A Guide to creating XML Bins for more flexibility and real-time control on your calls

XML bins allow you to program the behavior of the phone calls by writing simple XML syntax for more flexibility and real-time control on your calls.

A Simple Example

XML

<?xml version="1.0" encoding="UTF-8"?>
<!-- All responses must contain the Response element -->
<Response>
  <!-- Say and Play are examples of Actions/Verbs -->
  <Play loop="15">https://your-app.com/demo-audio.mp3</Play>
  <Say>Welcome to ABC company customer support service</Say>
  <Dial>
    <!-- Number is an example of a Dial Child Action/Noun -->
    <Number>[phone]</Number>
  </Dial>
</Response>